The prestigious digital-first market analysis tool ranks Doxim as a leading CCM service provider in the Communications Experience Platform (CXP) and CCM-CXM Communications Outsourcing segments of the Aspire CCM-CXM Leaderboard
Doxim, the leading customer communications management (CCM) and engagement technology provider serving highly regulated markets, today announced that it has been placed in the Leader quadrant in two segments of a prestigious industry leaderboard, issued by Aspire, a leading consulting firm specializing in the Customer Communications Management (CCM) industry.
To generate the Aspire Leaderboard, CCM and CXM service providers were ranked according to Aspire’s independent analysis and positioned based on the strength of their combined services and their strategic direction. Every service provider on the Aspire Leaderboard completed an in-depth questionnaire, supported by one or more briefings with Aspire’s analyst team, who then contacted customer references to get honest opinions on how the software was being used in practice. Aspire also liaised with many of its own contacts to independently verify and validate its analysis.
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Doxim appears in the Leader quadrant of two segments of the Aspire CCM-CXM Leaderboard:
Communications Experience Platform (CXP)
This segment evaluates vendors (both software and services) who offer an integrated hosted managed CXM platform, encompassing a set of technology and services which deal with the creation, management, and fulfilment of omnichannel customer communications and digital experiences. The vendor’s platform must combine CCM document composition with capabilities from the CXM space, most notably conversational interaction, mobile messaging, data analytics, client dashboards, journey management & orchestration, personalized videos, etc.
CCM-CXM Communications Outsourcing
This segment evaluates vendors who take responsibility for producing and distributing customer communications, either in print or digitally. Typical services include data aggregation, transformation and cleansing, document design, composition, production, and distribution; auxiliary services include payments, digital trust/e-signatures, warehousing, fulfilment, as well as omni-channel orchestration and journey management. Vendors are primarily assessed on the breadth of outsourced services offered, resource availability, vertical industry expertise and local availability.
“Doxim is a progressive software and managed services business that is rapidly expanding. It’s user-friendly CCM solution, built on modern, cloud-based technology, gives Doxim a solid platform to further expand into value-added services around interactive, payment, and more CX-driven use cases in the year to come,” said Kaspar Roos, Founder and CEO of Aspire. “Doxim can help businesses improve their customer communications regardless of where they are in the journey between in-house and fully outsourced managed communications production.”
“I’m very proud to see Doxim positioned as a leader in several segments of the Aspire CCM-CXM Leaderboard,” said Olga Zakharenkava, Senior Vice President, Product Management at Doxim. “We achieved these results by taking a flexible, collaborative approach to CCM, with a winning combination of technology enabled managed services expertise, client self-serve administration, and expert consulting – enabling our clients to achieve exceptional customer engagement and business results.”
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